Discover the ROC 

Experienced Operational & People leader focused on the creation and improvement of scalable processes that drive business decisions and efficiencies.

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I have built and directly managed core operational teams in the Telecomm, Digital Marketing, Energy Efficiency and InsurTech industries that have driven foundational impacts to overall operational and revenue success within Start-up environments. With more than ten years managing these remote departments, I offer a unique combination of Operational Revenue, Business and Customer Care people leadership along with analytical skills that will help replicate exceeding benchmarks while delivering exceptional results. 

 

Throughout my career, I’ve been successful in building a foundation to define and drive results through operational data for my stakeholders and direct reporting teams. I excel in optimizing operational processes, reporting and dashboards, while coaching and building personal connections with team and vendor partners. My commitment to maintaining a positive culture, leadership empathy and transparency, and delivering successful strides with promotional churn, has led to increased employee satisfaction and their career development.

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I’ve lived discovering and telling stories through data insights, enabling efficient processes and most importantly, attention to detail from myself and team members. I look forward to discussing with you further on my background creating sustainable solutions and leadership experiences I can apply!

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